Shipping Policy

All in-stock items are shipped within 48 hours. 

If an item is temporarily out of stock you will be notified.

Domestic Shipments via USPS.

Bulk or over-sized orders may incur additional shipping charges and not qualify for free shipping promotions. Customer will be notified prior to delivery.

Express Shipping – will be priced at time of order.

Allow 2-6 weeks for delivery for custom orders unless approved by management.

All prices subject to change without prior notice. You will be notified before delivery.

Canada – USPS shipping charges priced at time of order.

The customer is responsible for paying all fees and duties levied by your country.

Return Policies

To avoid ordering errors, please carefully measure your head, following instructions on the order page and state this measurement on the order form. Send me a color swatch if you need a precise color. If you have any questions at all, please contact me before placing an order. 


Store Manager must be notified of requests for exchange within (7) days of receipt of goods After 7 days, a $25.00 restocking fee will be charged for each item returned. No returns after 14 days from receipt of goods.

Returned items must be accompanied by a Return Authorization Number.

Please call 305 294-1364 for return code number. This number must be written on the outside of the returned box. Returned items must be shipped back within seven (7) days of receipt of merchandise. Returned hats must be insured and shipped in the original package and in the same condition as received, unworn and with original tags in place. You may request a refund or an exchange. Custom orders may not be returned.

Items damaged in transit: If the shipping box arrives damaged, refuse it and notify Store Manager (We insure all shipments). If you accept a damaged package you are responsible for filing a claim with the carrier.

Terms and Conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Key West Madhatter’s relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Key West Madhatter’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.

 Privacy Policy

Key West Madhatter, is committed to protecting your privacy. This Statement of Privacy applies to Key West Madhatter, Web site and governs data collection and usage at all Key West Madhatter, sites and services; it does not apply to other online or offline sites, products or services. Please read the Key West Madhatter, Statement of Privacy. Key West Madhatter, is an eCommerce web site. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an e-Commerce Web site, Key West Madhatter, collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Key West Madhatter, is used solely for the purpose of billing and shipping your online purchases. Key West Madhatter, does not collect any information about your computer hardware and software.

Key West Madhatter, encourages you to review the privacy statements of Web sites you choose to link to from Key West Madhatter, so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Key West Madhatter, Web site.

Use of your Personal Information

Key West Madhatter, and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Key West Madhatter, may also use personal information to inform you of other products or services available from Key West Madhatter, and its affiliates. Key West Madhatter, may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Key West Madhatter, does not sell, rent or lease its customer lists to third parties. Key West Madhatter, may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Key West Madhatter, does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Key West Madhatter, may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Key West Madhatter, or the site; (b) protect and defend the rights or property of Key West Madhatter, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Key West Madhatter or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Key West Madhatter, or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Key West Madhatter, abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control your Personal Information

Key West Madhatter, offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Key West Madhatter, by responding directly to any email you receive with a request to remove you from the mailing list

Security of your Personal Information

Key West Madhatter, is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption throughout.

Changes to this Statement

Key West Madhatter, will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Key West Madhatter, will use your personal information, Key West Madhatter, will prominently post such changes prior to implementing the change. Key West Madhatter, encourages you to periodically review this Statement to be informed of how Key West Madhatter, is protecting your information.

Please also visit the following link to a public site for assistance in preparing Privacy Policy language for your website: