Shipping Policy | Return Policy | Selecting the Right Size
Shipping Policy
All in-stock items are shipped within 48 hours.
If an item is temporarily out of stock you will be notified. Domestic Shipments via Fed Ex or USPS.
Overseas shipments via Insured Parcel Post.
Allow 2-6 weeks for delivery
All prices subject to change without prior notice. You will be notified before delivery.
Return Policies
To avoid ordering errors, please carefully measure your head, following instructions on the order page and state this measurement on the order form. Send me a color swatch if you need a precise color. If you have any questions at all, please contact me before placing an order.
RETURNS - CONDITIONS and RESTRICTIONS:
Store Manager must be notified of requests for exchange within (7) days of receipt of goods After 7 days, a $25.00 restocking fee will be charged for each item returned. No returns after 14 days from receipt of goods.
Returned items must be accompanied by a Return Authorization Number.
Please E-mail us at returns@kw-madhatter.com , or call 305 294-1364 or 305 294-1364 for return code number. This number must be written on the outside of the returned box. Returned items must be shipped back within seven (7) days of receipt of merchandise. Returned hats must be insured and shipped in the original package and in the same condition as received, unworn and with original tags in place. You may request a refund or an exchange. Custom orders may not be returned.
Items damaged in transit: If the shipping box arrives damaged, refuse it and notify Store Manager (We insure all shipments). If you accept a damaged package you are responsible for filing a claim with the carrier.
